Cloud Sync Issues

Sync issues are usually quick to fix. In most cases, reconnecting your cloud account resolves the problem. Pick your platform below.

General troubleshooting

Tap Configure cloud to reselect your provider

Tap Configure cloud to reselect your provider

If sync stopped working, try these steps in order:

  • Check your internet connection
  • Try a different network (Wi-Fi or mobile data)
  • Check that your cloud account has free storage space
  • Restart your device
  • Go to Tools → Configure cloud, switch the cloud to None, then reselect your provider and sign in again
  • Try a different cloud provider
  • Try again later — the cloud service may have temporary issues

Passwords mismatch

If you see a "Passwords mismatch" warning, your local database and the cloud copy have different master passwords. This needs its own guide — see Passwords Mismatch.

General troubleshooting

If sync stopped working, try these steps in order:

  • Check your internet connection
  • Check that your cloud account has free storage space
  • Restart your computer
  • Go to Options → Databases (Preferences on Mac), click Actions → Configure cloud, switch to None, then reconnect your provider and sign in again
  • Try a different cloud provider
  • Try again later — the cloud service may have temporary issues
  • Check that your antivirus or firewall isn't blocking Safe during cloud authentication — add Safe as an exception, or temporarily disable it to test
  • Check your system proxy settings: try disabling the proxy or setting a bypass for local addresses
Configure cloud in Options

Configure cloud in Options

Passwords mismatch

If you see a "Passwords mismatch" error, your local database and the cloud copy have different master passwords. This needs its own guide — see Passwords Mismatch.

Sync between devices

If one device is out of sync with the others — same database, different cloud state — the fix below resets everything to a clean baseline. Go through it on every device, one by one:

  1. Update Safe to the latest version
  2. Disable cloud sync — set the cloud provider to None in the cloud settings
  3. Make sure every device uses the same master password — see How Databases Work for how to change it
  4. Restart the device
  5. Reconnect each device to the same cloud account
Note: If syncing still doesn't work, a cloud-database "refresh" sometimes helps. Move the SafeInCloud.db file out of its standard cloud folder (or delete it), then trigger a sync from the app — the cloud copy gets recreated from your local data. See Cloud database location for where the file lives in each cloud.

Still not working?

Contact support@safe-in-cloud.com. Before writing, export your sync log and attach it to your email along with your cloud provider and a description of the error: