I Forgot My Password

This article covers both cases — a forgotten extra database password (the easy case) and a forgotten main database password (your master password).

Forgot an extra database password?

When you create an extra database, Safe automatically saves its name and password as a card inside your main database. Open the main database and search for the extra database's name — the card has the password.

If you deleted that card by accident, the only path forward is the same as for a forgotten main password — keep reading below.

Forgot your main (master) password?

Important: Your master password is not stored anywhere — not on your device, not on our servers. There is no way to recover it. Read the options below to regain access to your data.

Try your common passwords

Before anything else, take a few minutes. Try all your common passwords and variations — capitalization differences, extra spaces, older passwords, different keyboard layouts. Even a small detail can jog your memory.

Log in with biometrics, then change the password

Using biometrics to password recovery

Using biometrics to password recovery

The easiest path — if you have biometrics set up on at least one device. Enter the wrong password 3 times and Safe will offer you the option to log in with biometrics instead. Once you're in:

  1. Go to Settings → Databases → Main database → Change password and set a new password
  2. Sync the database to the cloud (so other devices can pick up the new copy)

Update your other devices

Your other devices still have the database locked with the old password locally, so they can't sync. On each one:

  1. Enter any password 3 times
  2. Choose to delete the local database when prompted
  3. Restore from the cloud and sign in with the new password

Roll back using cloud version history

If you changed your password recently and still remember the old one, you may be able to roll back your cloud database to an earlier version that used that password.

This doesn't work if your database is stored in iCloud or Google Drive's app folder — those folders don't expose file version history. See Cloud database location for where to find your SafeInCloud.db file in each cloud.

  1. Open your cloud storage in a browser and find the SafeInCloud.db file
  2. Right-click it → Version history (or Manage versions) → download a version from before the password change
  3. Open Safe (desktop is easiest) and enter any password 3 times → choose to delete the local database
  4. Create a new database with any temporary password
  5. Go to Options → Databases → Main database → Restore and select the downloaded file
  6. Try logging in with the old password; if it doesn't work, try an earlier version from the history

Nothing worked — start over

Important: This will permanently delete all your saved passwords. Only do this if you have exhausted all other options.
  1. Delete your cloud database file from your cloud storage — see Cloud database location for where to find it
  2. Open Safe, enter any password 3 times and choose to delete the local database
  3. Create a new database and set a new password

You'll need to re-add your passwords manually or import them from your browser.

Still need help?

Contact support@safe-in-cloud.com — we can't recover your password, but we can help you figure out the best path forward.