Emergency Access — Opening What Someone Left You

Someone close to you prepared this in advance: a card in your Safe app, usually named Emergency access — <name>, holding what you need to reach their passwords if something happened to them.

Open that card and look at which fields it contains. What's inside decides which of the three paths below is yours. Everything here is free — no signup, no purchase.

The card has cloud account details

This is the fullest case: you can reach their password database from any device.

  1. Sign in to their cloud account (Google Drive, Dropbox, OneDrive — whichever the card names) using the email and password from the card.
  2. Install Safe on your phone or computer — see Download.
  3. Open Safe and choose Restore your Safe on the first screen, then follow the restore path — the app offers to bring everything back from a cloud backup.
  4. Pick the cloud the card names and sign in to it with the details from the card.
  5. Enter the master password from the card. Their passwords open.
If the cloud account asks for a confirmation code, it has two-factor authentication switched on. The code is either written in the card as well, or it arrives on their phone. If you have neither, that cloud account can't be opened — try one of the paths below instead.

The card has a phone PIN but no cloud details

Their phone already has Safe installed and set up.

  1. Unlock their phone with the PIN from the card.
  2. Open Safe on it.
  3. Enter the master password from the card.

The card has only the master password

The master password alone opens the database on a device where Safe is already set up — their phone or their computer.

Without access to one of those devices, or to their cloud account, the data cannot be opened. The master password is not stored on our servers, and the database exists only on their devices and in their own cloud. There is no way for us to recover it. If the card holds only the password and you have no device, there is unfortunately nothing further to try.

If the master password from the card doesn't work

An emergency access card is a snapshot of the moment it was sent. If the person later changed their master password, or moved the vault to a different cloud, the card still holds the old details and they no longer open anything — the card cannot update itself once it is in your vault.

If that happened, the paths above won't help, and neither can we: the master password is never stored on our servers. What can still work is their own device, where Safe is already unlocked or set up with the current password.

Still need help?

Contact support@safe-in-cloud.com and describe which fields the card contains. We can't recover a master password, but we can help you work out which path applies.